Returns & withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, take physical possession of the goods.

To exercise the right of withdrawal, inform us (GlowRaidWorld, [Registered address — TO BE COMPLETED]. Email: glowraidworld@gmail.com.) of your decision by a clear statement (e.g. an email). You may use the model form below, but it is not obligatory.

Effects of withdrawal

We will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision. We use the same means of payment you used, unless expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied proof of having sent them back, whichever is earliest.

Please send back the goods without undue delay and no later than 14 days after informing us, to: [Registered address — TO BE COMPLETED]. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form

To GlowRaidWorld, [Registered address — TO BE COMPLETED], glowraidworld@gmail.com:
I hereby give notice that I withdraw from my contract of sale of the following goods: ____. Ordered on / received on: ____. Order number: ____. Name: ____. Address: ____. Date: ____.